Rio Grande Reviews

Utterly useless. First ever order. And last! Recommended by Lucy Walker. Not sure why. Charged me $60 “express” shipping (with DHL Express - the very worst, as it turns out) for a small but expensive package of supplies. Almost a week after the package was due to be delivered but failed to arrive in the UK, I was the only one who noticed it had gone AWOL, and having emailed them FIVE times, with no response from them at all, I finally got PayPal involved, and, by pure coincidence, they decided to make contact! In the meantime, I was left to chase DHL Express myself, even though the contract was between Rio Grande and DHL Express (and that whole firm is not fit for purpose. No clue how they are still allowed to operate as they sell expensive, “real-time”, “trackable” services that are nothing of the kind - when my package disappeared, they couldn’t even say which continent it was on! They scanned a shipping container it should have been in, apparently, but not the parcel itself! Try to contact them and you go round in circles for days! Hopeless!), who have just dragged the whole thing out. Two weeks after ordering I’m back to square one and have now requested a full refund as I need a supplier that communicates willingly and actually cares about their customers.

Just received my order, really fast with great customer service! I had problems with my bank on this order, they thought it may be a fraudulent purchase. I was notified quickly by the biling department via email and despite having to make multiple attempts to clear things up with the bank, the folks at Riogrande were super understanding and fast-I wasn't expecting to get my order for at least 2 more days, but it's here and it's perfect! Great prices too! Can't wait to start making things! Thank you!